Fulfillment times may vary during peak periods such as after/during product launches, holidays and special promotions.

Your card will be charged after your order has been successfully placed. If you have a DECIEM account, you can track your order using your DEC- order number and your email address here: https://store.deciem.com/track I’m having issues tracking my order; can you help me?

i’m so disappointed. Bosnia and Herzegovina — Bosna i Hercegovina, Central African Republic — République centrafricaine, Dominican Republic — República Dominicana, French Southern and Antarctic Lands — Terres australes et antarctiques françaises, Republic of the Congo — République du Congo, Saint Pierre and Miquelon — Saint-Pierre-et-Miquelon, São Tomé and Príncipe — São Tomé e Príncipe, Svalbard and Jan Mayen — Svalbard og Jan Mayen, United Arab Emirates — دولة الإمارات العربية المتحدة.

The safety of our customers is a key priority, which is why we are committed to the prevention of the sale and distribution of counterfeit products or products sold through unauthorized retail channels. We don't offer exchanges but we do have a 365-day Return Policy on all items purchased directly from us. Order DEC - Please enter an order number.

As required by the European Cosmetics Regulations, we only work with suppliers who do not perform animal testing. You must have purchased this product directly from us to submit review. If you are not using a prepaid card and believe you have been overcharged, please do contact us and we'll be happy to assist you. where is my products? In this case, we must honor the refund policy that has been put in place by the retailer this product has been originally purchased from. We have sent you an email with instructions on how to confirm your subscription. If we issue a refund to the original tender and it is declined or rejected, your refund may be issued via PayPal. If you are shopping with us from China, please visit TMall. It is recommended to perform a patch test before incorporating a new product into your routine. All other countries have pricing displayed in USD but pricing of products outside of the USA is higher in USD than within the USA because of additional costs we incur to import these products. The Ordinary No-Brainer Set, Hylamide Core Series Bundle, NIOD Set No. Your refund will still be issued to the card used on your order so long as the account is still open. International orders can take up to 21 business days. What methods of payment do you currently accept? Thank you for taking the time to share your feedback with us - we will be sure to pass this along to our team for review on your behalf. They promised me it would take no longer than 6 weeks to get a reply.

We hope you love everything! Order confirmations are sent out immediately.

11. We don't use pop-up windows but some Safari versions instist that we do. We use various couriers depending on the destination and, as a result, shipping times may vary. We will not accept a return of more than 10 units of the same item(s) per order. I have tried calling, sent emails and still waiting to hear from them. Until a missing package has been returned to DECIEM or officially declared lost, we are unable to reship or refund the order. If the local/credit card currency is different than the one used at the time of checkout then your bank will convert the amount using the current exchange rate. Please reach out to us via email through our. We do not accept online payments from digital banking apps such as Revolut, Monzo, etc. I have been waiting over a month now too receive my package. Thank you kindly! By providing your email address above, you expressly consent to receiving electronic communications from DECIEM Inc. You may withdraw your consent at anytime. When paying by credit card, your name and billing address must match the address on file with the card issuer. Please note that our response times may vary during peak periods such as after product launches or promotions.