Be sure to include any documentation you have with your Claim Form that supports your eligibility as a Class Member. FILE - In this Sept. 16, 2016 file photo, a customer compares her iPhone 6, left, with an iPhone 7 at an Apple Store in Chicago. If you do not receive this message after 24 hours, please contact us at Assistance@SmartphonePerformanceSettlement.com. 1-833-649-0927. Apple will offer a $25 base cash payment per iPhone that meets eligibility requirements and whose owner submits a valid claim form on time.

(CNN) — Apple customers who purchased certain previous iPhone models can now submit claims for about $25 per phone as part of the company’s settlement of a … Claim Form: Apple iPhone 6 or 7 Series Performance Settlement Claim Form. A search tool is offered for those who no longer have access to their phone’s serial number, but it will require information that includes the claimant’s Apple ID, full name, and home address.

Anyone who fails to submit a claim form on time will be rejected and they will have been deemed to have waived all rights to receive any cash benefit under the court's settlement. If you do not know the Serial Number of your iPhone 6, 6 Plus, 6s, 6s Plus, SE, 7 or 7 Plus, and/or are unable to locate your Serial Number using the Search Tool, you may mail in a completed Claim Form. However, people who are eligible to claim $25 from Apple will need to input the serial number of the affected iPhone. Please provide any additional information about your inquiry. Apple denied intentionally slowing down phones, saying batteries were throttled to ensure stability and stop unwanted shutdowns.

The phone came in two sizes, one with a 4.7 inch display, the other with a 5.5 inch display. Please indicate your preferred method of payment: Please indicate your Device and iOS Version: Your Claim Form must be submitted by October 6, 2020.

You will need the serial number of the affected iPhone, but there’s a form on the website that will let you look it up with information like the Apple ID, name, and address you used on the iPhone. All information provided on this Claim Form is subject to verification. Please include a copy of the Confirmation Email from filing this claim with your request so the Claims Administrator may locate any additional serial numbers for the device type selected. But you can get all the prep work out of the way now so you can save time at pre-order. Some suggested that Apple did so to force users to upgrade to the latest iPhone model, but the company said it was aimed at addressing issues with older lithium-ion batteries that would make the phones suddenly shut down to protect their components. An email will be sent to you with the requested information - please check your junk and spam folders. If you do not receive this email within 24 hours, please contact us. All Rights Reserved. That’s how these things usually work—companies will pay “up to” a certain amount but, as more people apply, the payout is reduced for everyone. You can find your Apple ID on your iPhone in Settings > [Your Name] > iTunes & App Store.).

there’s no guarantee you’ll get $25 from this settlement, How to Restart a Google TV Streaming Device, How to Control the Exposure in the iPhone’s Camera App, How to Add Folder Shortcuts to the Start Menu’s Left Sidebar on Windows 10, How to Force Users to Change Their Passwords on Linux, © 2020 LifeSavvy Media.

To continue reading login or create an account. ", Now, a page on its website dedicated to battery tech explains all rechargeable batteries are "consumables and have a limited lifespan." Please Note: The information you provide must match the Apple ID associated with the eligible class device.

A court filing in March said the amount each user receives could increase or decrease depending on how many claims are filed as well as any additional legal fees and expenses approved by the court. Minimum, non-reversionary payment: $310,000,000; maximum payment: $500,000,000, Law Firms: Cotchett Pitre & McCarthyKaplan Fox & Kilsheimer, Claim Form: Apple iPhone 6 or 7 Series Performance Settlement Claim Form, Case Name: If you have an iPhone 6 or 7, Apple owes you some cash Apple has settled a class-action lawsuit over iPhone throttling, agreeing to pay up to $500 million to consumers. Please be sure to check your junk and spam folders.

™ & © 2020 Cable News Network, Inc., a WarnerMedia Company. - The US owner of an iPhone iPhone 6, 6 Plus, 6s, 6s Plus, 7, 7 Plus, and/or SE device, and Attn: Claims Administrator Please be sure you have this information ready before proceeding. Case Name: In re Apple Inc. Device Performance Litigation.

Angry customers and tech analysts had previously flagged that the updates were causing diminished performance. You have until October 6th, 2020 to submit the form and the next step in … Samsung Galaxy S20 Plus vs. iPhone 11 Pro Max: Get Plus or go Max?

Pre-order starts on November 6th. How to find out your iPhone model number, Land of confusion: Apple’s new iPhone range is bordering on incomprehensible. Now that you have successfully completed your initial Claim, an email has been sent to you regarding the additional devices, along with instructions on how to submit claims for these devices.

Please note: Your Confirmation Email for your initial claim will come from the Claims Administrator at Confirmation@SmartphonePerformanceSettlement.com, which is a different address than the email sent to you with information on how to file your additional claims. Customers are potentially entitled to a payout if they are a U.S.owner of an iPhone 6, 6 Plus, 6s, 6s Plus, 7, 7 Plus or SE that suffered from "diminished performance.".
Please be sure to check your junk and spam folders. The-CNN-Wire The complaint alleged that a performance management feature introduced by certain operating systems dimished the performance of the phones. Users can submit a form to claim roughly $25 per device from the company’s proposed settlement. Be sure to include any documentation you have with your …

Copyright ©2020 Designtechnica Corporation. Affected users must submit a claim online or via mail by October 6 to be eligible for a payout. Unless you request exclusion from the class as explained in the Class Notice, you will be bound by the Settlement Agreement and Release and the Final Judgment even if you do not submit a Claim Form. All rights reserved. What iPhone do I have? (Your Apple ID is the account you use to sign in to all Apple services. Settlement Website: Apple iPhone 6 or 7 Series Performance Settlement Website. Apple customers whose older iPhone devices experienced battery performance issues or slowdown could be eligible for a payout from the U.S. technology giant as part of a $500 million settlement that was announced earlier this year. Unfortunately, there’s no guarantee you’ll get $25 from this settlement. Apple customers who purchased certain previous iPhone models can now submit claims for about $25 per phone as part of the company's settlement of a … We have located the Serial Number in the database. You may be eligible if you are or were Late or incomplete Claim Forms will be denied. The settlement is still subject to a final approval, with a hearing scheduled for December 4 in US District Court in San Jose, California.

Please contact the claims administrator if you have any questions. Here’s who’s eligible, according to the settlement’s official website: You may be entitled to settlement benefits if you are or were (1) a United States owner of an iPhone 6, 6 Plus, 6s, 6s Plus, 7, 7 Plus, and/or SE device (2) that ran iOS 10.2.1 or later or, in the case of iPhone 7 and 7 Plus devices, that ran iOS 11.2 or later before December 21, 2017, and (3) you experienced diminished performance on your device(s). Claim Form: Apple iPhone 6 or 7 Series Performance Settlement Claim Form. Share of the net settlement fund, estimated at $25 per device. Apple is being accused of creating a faulty performance management feature introduced for iPhone 6, 6 Plus, 6s, 6s Plus, and SE devices in iOS 10.2.1, and introduced for iPhone 7 and 7 Plus devices in iOS 11.2, slowing down some of those devices. You will need the serial number of the affected iPhone, but there’s a form on the website that will let you look it up with information like the Apple ID, name, and address you used on the iPhone. If you are the owner of more than one eligible device, you must fill out a separate Claim Form for each device. The court stressed the settlement was not an admission of wrongdoing by Apple, which agreed to the settlement to avoid "burdensome and costly litigation.". Since we launched in 2006, our articles have been read more than 1 billion times. Join 350,000 subscribers and get a daily digest of news, comics, trivia, reviews, and more. The feature was rolled out as part of iOS 10.2.1, but was not communicated to customers.
The deadline for submitting the claims is October 6. How-To Geek is where you turn when you want experts to explain technology. Usually, your Apple ID is your email address and it is not case sensitive. You must submit your claim before October 6, 2020. The Apple customers eligible for the $25 per device claim are those in the U.S. who owned the iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6S Plus, and the original iPhone … If you know the Serial Number of your iPhone 6, 6 Plus, 6s, 6s Plus, SE, 7 or 7 Plus,please enter it here: You can find your Serial Number on your iPhone in Settings > General > About. The settlement, announced in March, applies to customers who purchased the iPhone 6, 6 Plus, 6s, 6s Plus, 7, 7 Plus and or the SE before December 21, 2017 and experienced performance issues, according to a website set up for users to submit claims.

All rights reserved. In March, Reuters reported Apple had agreed to pay up to $500 million to settle a class action lawsuit that accused the California-based firm of slowing a variety of its older phones via software updates, as newer models were being released. Chris has written for The New York Times, been interviewed as a technology expert on TV stations like Miami's NBC 6, and had his work covered by news outlets like the BBC. Additional eligibility requirements say the impacted device must have been running iOS 10.2.1 or later (iOS 11.2 or later for the 7 and 7 Plus) before December 21, 2017. If that applies to you, you can head to the settlement website and submit a claim either online or via the mail. As previously noted, the search criteria you provided returned multiple devices with distinct serial numbers in the database. If these steps don’t work, try using each prior email address that you might have used as an Apple ID. Learn more