For pricing information, please contact your local Nordstrom Rack store. Shipping times vary depending on the item’s original location and delivery process.

Free shipping on all orders over $49. Returns to Nordstrom Rack stores are always free. Once your items arrive, HauteLook will package them and ship them off to you. Can I return my purchase to a Nordstrom store? We accept returns at Nordstrom Rack stores only. To find your nearest location, visit the, If you have an account with HauteLook and wish to make a return by mail, visit the, If you used guest checkout and wish to make a return by mail, please visit this. Does your extended-return time frame apply to U.S. and Canadian customers? Please visit the Alaska Remote Seller Sales Tax Commission website for more information and to learn about which cities in Alaska are participating. Is there a time limit for items added to my cart? I made an online purchase in-store. Please note: Orders sent to certain locations, including Alaska and Hawaii, may require additional transit time. For more information about The Nordy Club rewards program. However, if you are having trouble placing your order, please call Customer Care at 1-888-966-6283, and one of our representatives will be happy to assist you. page and select "Changed my mind" on the order you wish to cancel. For full details, visit our Shipping & Returns An item is placed "on hold" when the last available piece is in another shopper’s cart, but has not yet been purchased. Yes, and it's free! International orders and all items over 5lbs. Visit the Email Preference Center or click "Manage My Communication Preferences" at the bottom of our emails. You cannot combine promo codes with other offers. page. Send your request to Nordstrom Rack, 700 S. Flower St., Suite 1700, Los Angeles, CA 90017. We are currently unable to accept multiple credit cards for a single transaction. How will I know when my order is ready for pickup? To update us with your marketing preferences, in addition to the options in the Your Choices and Access Requests section above, you may contact us using one of the following methods: For additional information on privacy practices for the Nordstrom family of brands and companies, please use the following links: If you have questions about this Policy or our privacy practices, please contact us at: PO Box 21986  As shipment times vary for each brand, please expect your order to ship in 2-4 weeks. Nordstrom Rack does not sponsor or endorse these offers. Due to our varied shipping processes, the free shipping offer is only valid online at nordstromrack.com and does not apply to in-store purchases. Bring your invoice and eligible item(s) to your nearest U.S. Nordstrom Rack. To see the list, please, If you purchased items during “Cyber Week” (from November 27, 2019 to December 2, 2019), please visit our.

Returns by mail to nordstromrack.com using our return label take 7-10 business days to receive and 1-5 additional days to process through our Returns Center. Accepted late returns will be subject to a partial refund of 50% of their original sale prices. If a late return is accepted, partial refunds are applied to both mail-in and in-store returns received after 45 days from the original ship date. Please contact the store for further assistance. Reviewing your Nordstrom account periodically and immediately reporting any unexpected activity or unrecognized information; Installing the latest security updates and anti-virus software on your computer to help prevent malware and viruses; Using complex passwords (a minimum of 7 alpha/numeric cAsE sEnsitive characters); Not using the same password on more than one website; Password protecting your computer and mobile device; and. You may be able to purchase an eGift Card denominated in U.S. dollars on Nordstrom.com, which is redeemable in Nordstrom and Nordstrom Rack stores in the U.S., and online at Nordstrom.com, nordstromrack.com, and HauteLook. By “personal information”, we mean information that directly identifies you, such as your name, address, or email address. Examples include: We collect information on our website, through our mobile application, during calls with you, and in our stores. Returns without our return label can take longer to process. At this time, we are unable to add funds to existing Gift Cards. To purchase Nordstrom Rack or HauteLook Gift Cards. Please note: This will not affect orders that have already been placed. You can make a purchase with Apple Pay if you are using a supported device and a supported browser, have activated Apple Pay, and have at least one credit card stored in your Apple Wallet. We’ll gladly accept returns on eligible items purchased between 10/12/20 and 12/24/20 until 2/7/21. Click "Sign Up" to start receiving exclusive offers, promotions and more. How do I find a specific product in a Nordstrom Rack store near me.

What if I already have a HauteLook account? are also excluded. Here’s the breakdown on the different HauteLook shipping timelines: Please note, we are experiencing delays in returns processing and return credits may take longer than usual to be issued. With standard shipping, everything from nordstromrack.com, including items from limited-time sale events powered by HauteLook, leaves shipping center within 9 days. How do I add or update my shipping address, billing address, or payment method? We'll send you an email as soon as your order is ready. excluded. Does Nordstrom Rack offer alterations and tailoring services? Whether in-store, online or on the go with our mobile apps, shopping your way is easier (and better) than ever! Do HauteLook items count towards the free shipping over $49 offer? We take steps to help protect the confidentiality and security of personal information you share with us through our website and mobile application. Can I combine shipping for both my in-store and online purchases? Easy to search and shop all your favorite styles, Exclusive, limited-time sale events at incredible prices up to 75% off, New events start every day at 8AM Pacific, Limited inventory, so shopping early is key to scoring the best finds. International orders are excluded from shipping rates listed above. While the brands and styles offered online are similar to the items found in Nordstrom Rack stores, inventory moves fast and may not mirror exactly what you find in store.

Learn More. We encourage you to take steps to help protect the confidentiality and security of your account and personal information, including by doing the following: You may come in contact with websites, emails or texts that try to lure you into providing personal information with an offer such as a Gift Card.