First, you’ll want to check the battery levels.

Right now I'm hesitant to accept a new unit when the same thing may happen. The Nest thermostat will still work even without the connection to your home or office wireless network.

Resetting to see what's going to happen, New comments cannot be posted and votes cannot be cast.

We are ordering a new battery hoping this resolves it as we did everythign else. Because they're now beginning to believe my analysis of the 1.3-8 firmware affecting 5GHz stability with Nest Guard, try only allowing your Nest Guard to connect to 2.4GHz by blacklisting the MAC address on your router for the 5GHz frequency or turning 5GHz off entirely then reboot both your router and Nest Guard. Learn about wireless interference and how to troubleshoot it >.

You may need to consult your router’s user manual for specific instructions on how to restart your router. Has this been resolved for anyone? The Verge’s unit remained offline immediately after receiving the statement, and Nest didn’t provide any details on what went wrong. I noticed some posts on the Nest Community site within the last few days of similar issues for others. Have in mind that if resetting the router didn’t work, this method might also fail. We'll re-evaluate if this looks to be a prolonged outage, but dev time is tough to come by here. You’ll need to add your Guard back to your account in the Nest app. Even wiped for factory settings. You may need to restart Google Nest Guard if there’s an issue with its Wi-Fi connection or if it’s unresponsive. Resetting Nest Guard will make all of your Google Nest Detects appear as offline in the Nest app. While it’s unclear exactly how much of the system was nonfunctional, the fact that there’s been an issue at all has some owners rightfully concerned: this is a security system, after all, which makes any amount of downtime a critical flaw. He had me do a factory reset, and it still didn't work. “While these devices could not be controlled through the Nest app while offline, they were still accessible via physical interaction and continued to function,” the company wrote. Discussion on Google Nest products, including installation and configuration. Removed from my account to try and set up again. Lut us send you our best tips weekly for the Echo, Google Home, and more. I just got off a long call with Nest regarding this matter. Nest guard went offline around 9pm last night. Draw an imaginary straight line between your router and Guard. However, if it’s over 3.8V it should appear connected as the battery level is not low enough to automatically disconnect Nest from the network. The system’s control unit — the Nest Guard — has appeared offline since around 4AM ET. Nest showing offline or as disconnected in the Nest app is one of the most common problems.

Press any button before the countdown ends to cancel the reset.

Then wait about 5 minutes and see if it comes back online in the Nest app using cellular backup. Signal is not an issue. This should bring your Nest app up to date. If you can’t connect, try using a different device to double check. Unplug your Guard and move it closer to your Wi-Fi router and see if the connection improves.

If the info button is not lit up, there are no issues for Guard to report. I was also told (contradicting last night's answer that there was a service system issue) that they had no issues being reported.

I have been on the phone with support for a total of about 4 hours between last night when the issue occurred (around 9pm) and this morning with absolutely no solution. They are sending me a new device, so we'll see if that works! Thick walls, furniture, appliances, and other electronics can reduce the range your Guard can connect to your router. After checking if there was any service disruptions (none were listed) I resigned to factory resetting the guard. Don’t forget the last two steps. Note: Because Google Nest Detects connect to the internet through your Guard, they may also be listed as Offline in the app. Just wait for at least 30 seconds before plugging the cables back in. The Nest thermostat may appear as offline if the battery level is under 3.6V. It seems that depending on who you talk to, they have different answers. Tonight I’m going to try this out and will report back! So it does seem the problem is with the connection to WiFi. If the issue.

I just checked and mine seems to be connected to 2G even though it's on an SSID that is shared for both 2G and 5G and I would have expected it to, under normal circumstances, be pushed to 5G). Frequent restarts, unnecessary battery drains, offline status – these are just some of the issues that Nest users run into on occasion. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. "I have to say that you're awesome! If you don’t cancel, the light ring will spin blue and Guard will say, “Erasing all settings. If you find your router on the list you may have to consider changing it or getting a firmware update at the very least. Hmm.. Looks my super-simple Google Wifi might be too limiting here. The issue could be hardware-related and taking apart your thermostat to fix it yourself is not recommended. I'm not sure if my AP or the Guard decided on this band (I have the AP actively try to get as many clients as it can onto 5G with an RSSI floor). High firewall security or parental controls can block communication with Nest servers. At this point Nest support told me this would be sent to the engineering team for an investigation. More than a dozen people on Twitter said that their Guard had been disconnected in the middle of the night. Reference my post regarding the issue: Nest Guard Frequently Drops Wi-Fi Since February 2019 Google Assistant Update. If you still can’t connect Guard after checking your parental controls or lowering your firewall, make sure you’re using settings that allow Guard to connect to your home Wi-Fi. Contact Us | Privacy Policy | TOS | All Rights Reserved. Or tap Nest Tag on Nest Guard to tag in and out or enter a passcode. So close!

Thinking of just ditching the secure and going with Simplisafe. Please also read our Privacy Notice and Terms of Use, which became effective December 20, 2019. Disclaimer: Some pages on this site may include an affiliate link. Check out some of the fastest ways to troubleshoot these issues. Still can’t get it added back to my app as it gets stuck and says "something went wrong. When the replacement unit began showing random Wi-Fi disconnections 5 days after installation I called Nest again and told them here's what I'm going do to troubleshoot, tell your engineering team to fix the firmware and I'll tell you my results after 7 days.

You have done all the steps we recommend in this type of cases. But this is only a bad thing if you’re not actually at home. Here are some devices that might cause problems: For more information and steps to take to troubleshoot wireless interference, see the article below. Check this out https://www.reddit.com/r/Nest/comments/bgiqle/nest_guard_frequently_drops_wifi_since_february/?utm_source=share&utm_medium=ios_app. If you think about it, reply when you get your new one up and running. Is the app crashing or the devices are showing offline? The system continued to monitor security sensors even through the connectivity problems. Your email address will not be published. If you can’t connect with any device, contact your internet service provider to check the service status in your area. I found that after 2 years the batteries don’t recharge and that is usually the cause. To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K Help Center, Canada Help Center, Australia Help Center. Just keep in mind that a firmware upgrade doesn’t guarantee the problem will be fixed. I have cell backup on it, same symptoms. Last but not least, hardware incompatibility can also cause your Nest thermostat to show as disconnected or offline. I have 7 rental houses with nests and mine go offline all the time! Sign in to the Nest app in your web browser with your Google Account or non-migrated Nest Account. NAM Nest will remain offline, GEFS probably will too. Resetting the internet connection might also fix your “offline” issues. If Nest Guard connects without your range extenders, make sure your extender uses the same settings as your router. Every set up attempt ultimately ends with a notification that it is having difficulty connecting/communicating with the Nest service. When Guard says, “Release to erase all settings,” let go of the button. I hope all yours are too! It mostly happens when you install your Nest thermostat. Yep just happened to me. I had to disable band steering to get it to connect. Important: You should double check the previous troubleshooting steps before resetting your Guard. To test cell coverage, temporarily unplug your Wi-Fi router, set your system to Off  , and move Guard to a new spot in your home. If that happens, you won’t be able to control the thermostat from the Nest Sense app. original permalink. This is usually the case if the Nest service is not working or is under maintenance. We’re here to help.

Then she said she was going to get me a credit for my inconvenience which could be applied to my nest aware subscriptions ONLY. Check your app and it should appear online again. It is still working with the Nest Detects and recognizing motion. After resetting the Nest network settings, the thermostat won’t automatically reconnect to your Wi-Fi network. Incompatible settings on your home Wi-Fi router or access point can cause your Nest products to disconnect or to show up as Offline in the Nest app. Stay tuned with our weekly recap of what’s hot & cool. Check the status of the Nest service . If possible, disable any Wi-Fi range extenders or repeaters and test your connection without them. My Guard has been offline since Sunday, April 28. Sometimes a missing update is enough to show your Nest thermostat as being offline or disconnected. If your Nest Guard is offline, read below for some steps to help you troubleshoot your offline Nest Detect. Power cycled, tried switching to 2.4ghz WiFi, nothing. Called support Tuesday night. The system offers professional monitoring, but it’s meant for the DIY crowd who want to save money by avoiding the pricey contracts and installation fees associated with traditional alarm systems. You may have a combination modem/router, or they may be separate devices. Learn more about lights and sounds on the Guard >. Connect your Nest Thermostats, Nest Cams, Nest Doorbell, or Nest devices and add Nest … Resetting to factory settings should only be used in rare cases, such as if you’re returning Nest Secure. So excited about dealing with this now. While offline, homeowners haven’t been able to remotely arm or disarm the system through Nest’s app. So what I gather is they might have pushed some software or something to some devices that bricked them to a point where WiFi isn't working and cellular backup isn't taking over to help. Anyone else having issues? NOTE: I'm an IT professional whose been in the industry for 13+ years. Nest’s security system has been having troubles all morning. Since your Guard uses your home Wi-Fi network to connect to the internet, check that you can get online with another device in your home.