I had the exact same issue with T3200M as well same phone Galaxy S6 tried every troubleshooting I could think of except wiping phone several other 5G devices in our condo have no issues staying connected whatsoever. I downloaded Fing for my phone, and I could not seem to get anything useful out of it. I assume you recommend WiFi Analyzer? Neighbours with the most likes in the past month. Please help ASAP I’m a university student and I have homework Shut it off and it's connected.

It's been cutting out like crazy especially in the morning. Use 5Ghz instead if at all possible. Check other devices and see if you're having similar issues. In any case it doesn't hurt to choose the best channel and set it on the router rather than relying on the auto channel selection. Repeatedly through the day our devices, laptops, phones etc just drop the connection and reconnect. I tried WiFiInfoView on my PC laptop, and it seems to give good information. I'm not recommending (i.e. I had a similar issue with my Samsung phone always disconnecting.

It could be that the wifi selects another channel after doing the restart which is why it seems to solve the problem. This will change base on location so running an analyzer from a desktop has limited usefullness. I was beyond frustrated. Why Changing the Wi-Fi Channel Number Avoids Interference.

If the 5 networks visible to you have a lot of devices and they are close then it will have an impact on the congestion. If the router is set to automatically choose a channel the speed may change every router reboot or over time. I'm pretty sure that using the power button on the back is the same as unplugging it and plugging it back in. Additional post because I found out that our Roku TV would not stay connected last night.So back to Telus I go... @RonAKAYes, I turned it back on. Keep in mind you will need to redo all your wireless settings as they've been reverted to default. I will unlock my galaxy s6 and have to manually connect back to the internet each time. I've been using the T3200M for a few months now. In general 2.4G may have longer range if that is an issue. I read this to mean that I would be better using Channel 1 or 11, instead of the channel 6 I am using by default? TELUS Neighbourhood: Forums: Home Services: Internet & Home Phone: Actiontec T3200M Modem; Log in; Actiontec T3200M Modem. Microwave ovens will affect 2.4Ghz as well btw. You need ot fix the channel to the one with the fewest access points. On wifi, if I'm a few feet from the modem sitting just below it on my stairs, I get about around 135 down and 150 up.

@xraySorry I didn't responds directly to you about the number of visible SSIDs.Just checked now from my laptop and there's only five other networks showing.

I'm on channels 11 and 161, one neighbor near me is on channel 11 and 149 is showing a signal quality of 25 and 45. My old Motorola router when I was with Shaw on Internet 75 would get around 80 down and 15 up on wifi everywhere in the house with no issues. Is a "Hardware reset" the same thing as a "factory rest?"

@RioganA hardware reset is the same as a factory reset.

Check your device WiFi status for the download and upload link speeds.

I spoke to Telus on Friday afternoon.The tech walked me through turning off Smartswitching. My Telus t3200m won’t connect to the internet and the internet light stays solid orange after trying to connect. Honestly, I had performance and connectivity issues constantly with my T3200. Same issue here. Just wondering if anyone else has had similar issues and is there a resolution? The T3200M sucks on wifi. Thanks for sharing. You might have a lot of noisy wifi neighbours or something. It just shows up as a faded yellow triangle?? Just need to change the wireless channel. On wifi, if I'm a few feet from the modem sitting just below it on my stairs, I get about around 135 down and 150 up. Usually it's around 13Mbps on 25Mbps service.Later on it will be 25-29 Mbps.Then I get dropped for no reason... Could be channel congestion. It also depends on how many devices are using each SSID and how strong each signal is at your location. A red/orange Internet light isn't often corrected by factory resetting the gateway. The internet keeps cutting out on it. taking responsibility for) anything .

I just check on occasion. I'm beginning to think it's on their end, even though they say it's good. I have tried turning it on and off and also resetting the modem and neither of these things have worked. Maybe that’s your issue? Then sign in your devices to one SSID or the other to see where they work best. One of the issues I found was that my iPhone did not like the 5 GHz band. I turn the laptop around and put it 3 feet closer I get 104 down  and 81 up. Is there anything I can do myself to fix it? Please help ASAP I’m a university student and I have homework. I'm on Internet 150 and when on cat5e ethernet cable I get more than 160 up and down. The internet keeps cutting out on it. If you’ve got homework tonight you may need to hotspot if your phone. The T3200M sucks on wifi.

head to its forum board for active discussions or to start a new discussion. It usually indicates a connection problem between Telus and the modem/gateway.